Quality Management and ISO9001

ISO 9001 Training

ISO 9001 is an international standard for the management of quality in all areas of an organisation. You can achieve certification to show commitment to providing the best product or service for your customer.  ISO 9001 is designed to apply to almost any product or service. Staff training will help because everyone in the organisation is involved in the maintenance of ISO 9001 standard.

Key Themes of Quality Management

Your organisation should strive for continual improvement in order to meet the requirements of the standard.  You need a reliable method of collecting and analysing customer feedback because you need accurate information for improvement planning.  We can provide training courses that will help you design the gathering and organisation of your customers' feedback.

You should audit and review the practices and procedures of your organisation regularly because this helps you to identify and plan improvements.

All organisations should consider the resources they need to effectively provide a good quality product or service.  Your staff are probably one of your most important resources, therefore training is essential.   Staff need to have knowledge and skills to meet the requirements of their role because this will benefit the organisation as well as employees' wellbeing.  Workers who feel they lack the necessary skills or knowledge to perform their work role are likely become stressed.


We can provide training for system managers and staff that will ensure that the whole organisation is on board with the upkeep of the ISO 9001 standard.  Classroom and face to face workshops and online training can be tailor made by our ISO 9001 experts to the needs of the organisation. You can see an example of a basic online course at https://digital.lorators.com/courses/iso-9001-awareness-employees/